Shipping Policy – AAQ MART

Last Updated: September 4, 2026

At AAQ MART, we aim to provide a smooth and reliable delivery experience for every customer. Please read the following Shipping Policy before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you may receive shipping or tracking information where available.

2. Delivery Time

Estimated delivery times may vary depending on your location, shipping method, product availability, and courier service.

Estimated delivery time: 3–7 business days after your order has been processed.

Please note that delivery times are estimates and are not guaranteed. Unexpected courier delays, weather conditions, holidays, or other circumstances beyond our control may affect delivery.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any promotional free-shipping offers will be subject to the terms stated in the relevant promotion.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

AAQ MART is not responsible for delays, failed deliveries, or additional delivery charges caused by incorrect or incomplete information provided by the customer.

5. Tracking

Where tracking is available, tracking details may be provided after your order has been shipped.

Please allow some time for the tracking information to become active after the courier receives the package.

6. Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact us so we can assist you.

In cases where an order is marked as delivered but you have not received it, we may need to investigate the matter with the relevant courier.

7. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide:

• Your order number
• Photos of the package
• Photos of the damaged product
• A brief description of the issue

We will review the situation and provide an appropriate solution according to our Return & Refund Policy.

8. Incorrect or Missing Items

If you receive an incorrect or missing product, please contact us as soon as possible after delivery with your order details and supporting photos where applicable.

We will review your request and work to resolve the issue.

9. Contact Us

For questions about shipping or your order, please contact:

AAQ MART
📞 Phone/WhatsApp: 03259409254
📧 Email: aaqmart.online@gmail.com

We appreciate your business and thank you for choosing AAQ MART.