Refund policy

Return & Refund Policy – AAQ MART

Last Updated: September 4, 2026

At AAQ MART, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a return or refund according to the terms below.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

  • The product is unused and in its original condition.
  • The product is returned with its original packaging, tags, and accessories.
  • The product is not damaged, altered, or used.
  • Proof of purchase/order details are provided.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Personal hygiene products
  • Beauty or cosmetic products that have been opened or used
  • Customized or personalized products
  • Products damaged due to customer misuse
  • Items specifically marked as non-returnable on the product page

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide:

  • Your order number
  • A description of the problem
  • Clear photos or videos of the product and packaging

After reviewing your request, we may offer a replacement, exchange, or refund, depending on the situation.

4. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method where applicable.

Depending on your payment provider or bank, it may take additional business days for the refund to appear in your account.

5. Return Shipping

If the return is due to receiving a wrong, defective, or damaged product, AAQ MART may cover the return shipping cost.

For returns due to change of mind, incorrect selection, or other customer-related reasons, the customer may be responsible for return shipping costs.

6. Exchanges

If you need to exchange an item, please contact us first. Exchanges are subject to product availability and eligibility under our return conditions.

7. Cancellation

If you wish to cancel your order, contact us as soon as possible after placing the order. Once an order has been processed or shipped, cancellation may no longer be possible.

8. How to Request a Return or Refund

To request a return, refund, or exchange, contact us with your order number and details of your request.

AAQ MART
📞 Phone/WhatsApp: 03259409254
📧 Email: aaqmart.online@gmail.com

Please use the subject line “Return/Refund Request – [Order Number]” when contacting us by email.

9. Policy Changes

AAQ MART reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated date.

Thank you for shopping with AAQ MART.